Appointments

• Patient Services
• Chronic Disease
• Travel Vaccinations
• Non NHS Services
• Opening Times
• Prescriptions
• Clinics and Services
• Change of Details
• Registration
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• Tests & Results
• Appointments

To make an appointment with a Doctor or Nurse you can use the following methods:

• In person at the reception desk
• By telephone on 01334 651201 (we do get cancellations at short notice, so it is always worth checking)

Please note:  we are unable to process appointment requests received via email or online forms.

For medical advice when the surgery is closed telephone NHS 24 on 111. Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Types of Appointments

Types of Appointments

Chaperones

The practice respects the privacy, dignity and cultural and religious beliefs of it’s patients and are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed and everyone’s safety is of utmost importance.

All patients are entitled to have a chaperone if they so wish for any consultation or examination where they feel one is required. Wherever possible we would ask that you make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavor to provide a chaperone at the time of request, however on occasion it may be necessary to reschedule your appointment.

Your health care professional may require a chaperone to be present for certain consultations or examinations in accordance with best practice.

Text Message Reminders

As a courtesy to our patients, the practice does offer a text message appointment confirmations and reminder service.  If you would like to receive this service, please advise reception and they will ensure that your contact derails are up to date.

Arriving for your Appointment

On arrival at the practice for your appointment you should check in so the system can be updated to alert the doctor that you are waiting.

Touch-screen Check-in 

Instead of waiting in a queue at the reception desk, why not use the touch-screen (housed in the main entrance) to check in. It is simple to use and lets the Doctor/Nurse know that you have arrived for your appointment.

Phlebotomy Check-in

The practice runs some of its Phlebotomy Clinics from the outpatients department in the Adamson Hospital.  If your appointment is for bloods you may be asked to check-in at the Adamson Hospital Reception.