Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you access other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing to the practice manager and will be subject to a fee. No information will be released without patient consent unless we are legally obliged to do so.
We will make every effort to provide the best service possible to all our patients. We are aware however that things can go wrong or not as smoothly as we would like, which may results in you feeling that you have a genuine cause for complaint.
If you do have a complaint our aim is for this to be settled amicably as quickly as possible by providing:
- A clear explanation
- An apology for any distress or inconvenience caused
- Reassurance that steps will be taken to prevent the same thing happening again
The Practice has a Complaints Procedure which will guide you if you would like to make a complaint, or if you are making this on behalf of someone else.
Complaints Procedure Leaflet
We operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.