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The practice will be closed on the Easter Public Holidays, Friday 30th March and Monday 2nd April 2018.  Please ensure that you have enough medication to cover this period of closure.  Should you require medical attention during this time please call NHS 24 on 111.

New: Text Message Appointment Confirmations and Reminders. If this service would be helpful for you, check we hold an up-to-date mobile telephone number with reception.

Pneumococcal Vaccinations

At present, pneumococcal vaccinations are not available at the Practice due to a national shortage of the vaccine. 

RESULTS LINE - 01334 651202

Our results line is open from 12.30 to 1.30pm Monday to Friday.

Patient Rights and Responsibilities

As a patient of this Practice you will be treated with respect and being a partner in your care means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case on the same day
  • Work in partnership with you to achieve the best medical care possible
  • Involve you and listen to your opinions and views in all aspects of your medical care
  • Advise and inform you of the steps you can take to promote good health and a healthy lifestyle

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late
  • Be prepared to make further appointments if you have more than one complicated problem
  • Be patient if appointment times are running late – it may be you who needs the extra time on another occasion
  • Ask for a home visit only if housebound or if the illness completely prevents you from attending the practice
  • Treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as a change of surname, address or telephone number.  Please ensure that we have your correct telephone number, even if it is ex-directory.

As a patient you are responsible for your own health. It is important that you adhere to information and advice given to you by health professionals and co-operate with the practice in endeavouring to keep you healthy.

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